Shipping policy
Shipping Policy
At Finer, every order is carefully prepared, quality checked and securely packaged before dispatch. This policy explains our processing, shipping and delivery arrangements.
Order Processing
Ready-to-ship pieces are usually processed within 1–2 business days after payment confirmation, unless otherwise stated on the product page or in your order confirmation.
Made-to-order, personalised and bespoke jewellery requires production before shipping. Production times are separate from delivery times.
Our bespoke lead time is generally 2–4 weeks, depending on the design, stone sourcing and any revisions required. Production typically takes 1–2 weeks after final design approval. We will confirm the expected timing for your specific piece as part of the ordering process.
Complimentary Worldwide Shipping
Finer provides complimentary worldwide shipping to destinations supported by our courier network.
For high-value jewellery, Finer arranges insured shipping at no additional charge to the client, subject to the carrier and destination.
Express delivery may be available on request. Please contact Client Care before ordering, or as early as possible, so we can confirm availability, estimated timing and any additional cost for your destination.
Delivery Times
International delivery is typically 5–10 business days after dispatch.
Delivery estimates begin when your parcel has been handed to the courier, not when the order is placed or production begins.
All delivery times are estimates rather than guarantees. Customs processing, courier disruptions, weather, security checks, local delivery conditions and other circumstances outside our reasonable control may affect delivery.
Customs, Duties and Import Taxes
Unless your checkout, quote or order confirmation expressly states otherwise, customs duties, import taxes, VAT, local charges and customs clearance fees are not included in the product price and are the responsibility of the recipient.
These charges are determined by the destination country or local authorities and may be collected by the courier before delivery. Finer cannot reliably predict these charges in advance.
Tracking
Where tracking is available, we will email you a tracking number once your order has been dispatched.
Tracking information may take some time to update after the courier first receives the parcel.
Secure Delivery and Signatures
A signature may be required for higher-value shipments.
Please provide a secure delivery address where someone will be available to receive the parcel where required.
If a delivery attempt is missed, please follow the courier's instructions for collection or redelivery.
Shipping Address and Changes
Please check your shipping address and contact details carefully before completing your order.
If you need to change your delivery address, contact us as soon as possible at clientcare@finerjewellery.com.
We will do our best to update your details before dispatch, but an address change cannot be guaranteed once an order has been processed or shipped.
Delayed or Lost Parcels
If your tracking has not updated as expected, or you believe your parcel may be lost, contact us at clientcare@finerjewellery.com.
We will review the shipment and, where appropriate, work with the courier or insurer to investigate.
If tracking shows that a parcel has been delivered but you cannot locate it, please contact us promptly so the delivery can be investigated.
Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If the parcel or jewellery arrives damaged, or you receive an incorrect item, contact us as soon as possible. For shipping damage, we ask that you contact us within 48 hours of delivery where practical so we can investigate promptly.
Please provide:
- Your order number
- Clear photos of the jewellery
- Clear photos of the parcel and packaging
Please retain all packaging until we advise you otherwise.
Incorrect Addresses, Refused or Unclaimed Parcels
If a parcel is returned to us because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect the parcel within the courier's collection period, we may require payment of the actual additional shipping costs before resending it.
This does not apply where the return or delivery failure resulted from an error by Finer.
Nothing in this policy limits any rights or remedies available to you under applicable consumer law.
Contact
For shipping questions, delivery changes or assistance with a parcel, contact:
