We offer standard and express shipping options. Standard shipping takes 5-10 days, while express shipping delivers within 2-5 days.

Yes, we ship to most countries worldwide.

Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery. You'll also receive regular updates from our team.

We accept returns within 30 days of purchase for a full refund or exchange. Note that this does not include customised pieces.

Contact our customer service team with your order number to start the return process.

Return shipping is free for defective items. For other returns, customers are responsible for return shipping costs.

We accept all major credit cards, PayPal, Google and Apple Pay.

Prices are displayed in AUD but will be converted to your local currency at checkout.

Yes, we offer instalment payment options. Reach out to our team to enquire.

Please refer to our size guide available on each product page for detailed measurements.

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Store your jewelry in a cool, dry place and clean with a soft cloth. Avoid exposure to chemicals and water. Please refer to our Jewellery Care Guide for more information.

Click on the account icon in the header and select 'Create Account' to get started.

Contact us immediately after placing your order. We'll be able to accommodate any changes before shipping.

Click 'Forgot Password' on the login page and follow the instructions sent to your email.

Absolutely, custom design is our specialty. Use this 1-minute Bespoke Form to get started, or reach out to one of our team members here.

Custom orders typically take 7-14 days for production and 5-10 days for delivery.

Yes, we provide design renderings for your approval before beginning production. Please refer to our customisation page to learn more about the process

All our jewellery comes with a lifetime warranty against manufacturing defects.

Yes, we offer professional repair and restoration services for all jewelry pieces.

Contact our customer service with your order number and photos of the issue to start a warranty claim.

You can reach us via email, phone, or live chat. Our contact details are available on the contact page.

Our working hours are Monday - Sunday, 08:00 - 20:00 AEST.

We operate primarily online, but appointments can be arranged for in-person consultations.