Yes. We provide complimentary worldwide shipping, including insurance for high-value jewellery.

Ready-to-ship pieces are usually processed within 1–2 business days after payment confirmation. International delivery is typically 5–10 business days after dispatch. Made-to-order, personalised and bespoke pieces have a separate production lead time, which we confirm as part of your order. Delivery times are estimates and may be affected by customs or local carriers.

Where tracking is available, we’ll email you a tracking number once your order has been dispatched so you can follow its progress.

A signature may be required for higher-value shipments. Please make sure someone is available to receive the parcel where required.

Contact us as soon as possible at clientcare@finerjewellery.com. We’ll do our best to help, but an address change cannot be guaranteed once an order has been processed or shipped.

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can assess the issue promptly.

Express delivery may be available on request. Contact Client Care before ordering, or as early as possible, so we can confirm availability for your destination and piece.

Eligible items can be returned within 30 days of receiving your order. Items must be unworn and unused, in their original condition with tags and packaging, and accompanied by proof of purchase.

Custom, personalised and special-order pieces are final sale. This includes special ring sizes or chain lengths outside our standard offerings and custom engraving not originally offered. Sale items and gift cards are also non-returnable.

Email clientcare@finerjewellery.com with your order number. If your return is accepted, we’ll send the return instructions. Please do not send an item back before contacting us.

If your return is accepted, we’ll provide return instructions and a return shipping label in accordance with our return process.

Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may take additional time to process the funds.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or incorrect. Include your order number and clear photos so we can assess the issue.

Custom, personalised and special-order pieces are generally final sale and cannot be returned for change of mind. This does not limit any rights or remedies available under applicable consumer law.

The secure payment methods available to you are shown at checkout and may vary by country, device and order. For a bespoke purchase, contact Client Care before ordering if you need to discuss the payment arrangement.

Our store supports multiple currencies. The currency and final amount you will be charged are shown at checkout for your market.

Bespoke consultations are complimentary. Once your design, stone and quote are agreed, a 50% deposit starts the custom process. We’ll confirm the payment schedule for the remaining balance as part of your quote.

No. Your bespoke consultation and design process are included. We’ll provide a clear quote for the piece before you proceed.

For remote sizing, our preferred method is the rigid physical Finer Fit Kit rather than string, paper or a printable chart. See our Ring Size Guide for the full process.

Contact us before ordering. We can help you select the appropriate sizing gauge and, for higher-risk designs, may recommend an additional physical fit sample before production.

Fine jewellery needs appropriate wear, cleaning, storage and periodic professional inspection. Follow our Care & Preservation Guide, and contact us before cleaning if you are unsure which instructions apply to your piece.

Where applicable, we can provide internationally recognised certification such as IGI. Certification depends on the stone and piece, so please confirm with us before ordering if certification is important to you.

Customer accounts are optional. You can shop without creating an account, subject to the checkout options available for your market.

Contact us immediately. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has been accepted, processed or production has begun.

Contact us as soon as possible. For personalised or bespoke pieces, changes after design approval or once production begins may not be possible and may affect the cost or timing.

You’ll receive confirmation once your order and payment have been accepted. For bespoke pieces, our team will also keep you updated through the key design and production milestones.

Yes. Bespoke jewellery is a core Finer service. Start with our short Bespoke Form, or explore our Customisation Process.

Our current bespoke lead time is generally 2–4 weeks, depending on the design, stone sourcing and revisions. Production typically takes 1–2 weeks after final design approval. Shipping is separate and international delivery is typically 5–10 business days.

Yes. After your deposit, we prepare detailed CAD renderings for your review. We can make amendments before approval, and production begins only after the final design is confirmed.

A 50% deposit is required to begin the custom process once your design, stone and quote have been agreed.

Yes, in many cases. We can assess whether your existing or heirloom stone is suitable for the proposed design before production.

Bespoke, personalised and other special-order pieces are generally final sale and cannot be returned for change of mind. This does not limit any rights or remedies available under applicable consumer law.

Yes. Complimentary international shipping is available for bespoke orders. Delivery is typically 5–10 business days after completion, and express delivery may be available on request.

We provide professional aftercare support for Finer jewellery, including assessment for repairs, maintenance and refinishing. Bespoke creations include complimentary repairs and re-polishing under our bespoke aftercare guidance.

Our Lifetime Manufacturing Guarantee covers faults in your Finer jewellery that result from the way the piece was manufactured, for the lifetime of the piece. If you believe there is a manufacturing issue, contact Client Care with your order number and clear photos. We’ll assess the jewellery and, where the issue is confirmed as a manufacturing defect, arrange the appropriate repair or remedy.

The guarantee does not cover normal wear and tear, accidental damage, loss, misuse, damage caused by impact or improper care, or work carried out by an unauthorised third party. Any rights you have under applicable consumer law remain unaffected.

Yes. We can assess Finer pieces for repair or restoration and confirm the recommended work, eligibility and any cost before non-warranty work begins.

Email clientcare@finerjewellery.com with your order number, clear photos and a short description of the issue. Please contact us before authorising third-party work or sending your piece anywhere.

Frequently worn engagement and gemstone rings should generally be professionally inspected every six months. Other regularly worn gemstone jewellery should generally be checked annually, and any piece should be inspected immediately after a significant impact.

Email clientcare@finerjewellery.com or use the contact options on our Contact page. For a bespoke enquiry, you can also submit our Bespoke Form.

No. Finer does not operate a physical retail shop. Our service is primarily one-to-one and online, with in-person consultations available by arrangement where possible.

Yes. Bespoke consultations are complimentary and can be arranged one-to-one. Start through our Bespoke Form or contact Client Care.