care & preservation
made to last a lifetime —
cared for along the way.
Fine jewellery is created to endure, but it is not indestructible or maintenance-free. Precious metals naturally scratch and develop character. Claws, settings, clasps, chain links, pearl threads, plating and specialist finishes can wear over time and may need professional attention.
With thoughtful wear, suitable cleaning and regular professional maintenance, your Finer piece is designed to be enjoyed for generations.
If you are unsure which instructions apply to your piece, stop wearing or cleaning it and contact Finer. The safest care method depends on every material in the piece — not only its main gemstone.
a lifetime of care starts here
- 01 Put jewellery on last and take it off first.
- 02 Remove it before sleep, exercise, manual work, swimming, showering and contact with chemicals.
- 03 Protect it from knocks, pressure, friction, heat and sudden temperature changes.
- 04 Clean only with a method approved for every gemstone, metal and finish in the piece.
- 05 Store each piece separately in a soft, secure compartment.
- 06 Inspect frequently worn gemstone rings every six months, other gemstone jewellery annually, and every piece immediately after a significant impact.
wearing fine jewellery safely
Put it on last and take it off first
Apply perfume, hairspray, make-up, moisturiser, sunscreen and other cosmetics before putting on your jewellery. Allow products to dry or absorb first. When undressing, remove jewellery before clothing so chains, claws, earrings and delicate settings do not catch on fabric.
Handle rings by the band rather than pulling, pushing or twisting the centre stone or setting. Handle pendants and earrings by their metal components rather than by pearls or gemstones. Open and close clasps using the mechanism provided; do not pull a chain to open it.
Remove jewellery before these activities
Sleeping
Remove gemstone rings, earrings, necklaces, bracelets and chains before sleeping. Bedding and hair can catch on claws, posts and clasps. Body weight and repeated movement can bend settings, stretch chains, weaken links and place unnecessary pressure on stones. Plain, well-fitted bands are lower risk, but removing them remains the safest preservation practice.
Exercise, weight training and sport
Remove all rings before lifting weights, using gym equipment, playing contact sports or doing activities that involve gripping. Pressure between a hard handle and the hand can flatten or distort a ring, loosen stones and damage the setting. Rings also create a risk of finger injury if caught.
Remove necklaces, bracelets and earrings before running, martial arts, ball sports and other vigorous activity. Sweat, repeated movement, impact and snagging can damage jewellery or injure the wearer.
Housework, gardening and manual work
Remove jewellery before cleaning, gardening, moving furniture, DIY, using tools, washing dishes, preparing food or handling rough materials. Hard surfaces can dent metal or chip stones. Dirt, oils and cleaning products can accumulate beneath settings, and gloves do not reliably protect rings from pressure.
Swimming, spas and the ocean
Do not wear fine jewellery in swimming pools, spas, hot tubs, hot springs or the ocean. Chlorine and bleach can damage gold alloys and discolour metals. Salt, sand and minerals can abrade surfaces or collect in settings. Cold water may temporarily reduce finger size, making rings easier to lose. Jewellery should never be left loose on a towel, beside a pool or in a beach bag; place it in a secure case before leaving home.
Showering and bathing
Remove jewellery before showering or bathing. Soap, shampoo, conditioner and body products leave film behind stones and inside settings. Slippery rings and earrings are easily lost down drains, while repeated wetting can damage pearl thread, glued components, plating and some porous or treated gemstones.
Beauty treatments and personal care
Remove jewellery before using hair dye, bleach, depilatory products, self-tanner, nail products, skincare acids, medicated creams and cleaning agents. Remove it before salon, spa and massage treatments. Cosmetics can coat stones and may permanently affect pearls, turquoise, coral, enamel, plated finishes and other sensitive materials.
Cooking
Remove rings and bracelets before kneading dough, handling raw food, working with oils, using strong spices or placing hands near heat. Food residue can compact beneath settings and around pavé. Sudden heat is unsafe for several gemstones.
Saunas and rapid temperature changes
Do not wear jewellery in saunas, steam rooms or environments involving intense heat or rapid temperature changes. Heat can affect treated gemstones, pearls, opals and adhesives, while thermal shock can fracture certain stones.
Handwashing and hand sanitiser
For a secure gold or platinum ring set only with untreated diamond, lab-grown diamond, ruby, sapphire or moissanite, ordinary handwashing with mild soap is generally low risk. Rinse away soap and dry the ring and the skin beneath it thoroughly.
Remove jewellery before using bleach, strong disinfectants, industrial cleaners or repeated alcohol-based sanitiser where practical. Sanitiser can leave film and may affect plated finishes, glued components and delicate or porous gems. Pearl, opal, emerald, turquoise, coral, mother-of-pearl, enamel and plated pieces should be kept away from sanitiser and cosmetic chemicals.
If removing a ring near a sink, place it directly into a secure pouch or closed container. Never leave it on the basin, wrap it in tissue or place it loose in a pocket.
Avoid impact, pressure and repeated friction
Diamond is highly resistant to scratching, but it can still chip or fracture when struck at a vulnerable angle. Other gemstones may be much easier to scratch, abrade or split. Precious metals can bend, dent and wear away through repeated contact.
Do not deliberately knock jewellery to “test” it. Do not push a ring into place by pressing on the centre stone. Avoid carrying heavy bags with ringed fingers, striking rings against benchtops, door handles or car doors, and wearing delicate bracelets against desks or laptops.
Wearing rings together
Rings worn beside one another can rub away metal, claws and gemstone facet edges. A diamond-set band can cut into the gallery or claws of an engagement ring, and two bands with incompatible profiles may continually strike one another.
Before wearing an engagement ring and wedding band as a set, check that they sit together without damaging contact. A fitted band or spacer may be recommended. Have contact points examined during every professional inspection. Do not assume that rings are safe together simply because they fit on the same finger.
Correct fit matters
A ring that is too loose spins and is more likely to strike hard surfaces or slip off. A ring that is too tight can be difficult to remove and may be placed under unnecessary strain. Finger size changes with temperature, medication, pregnancy, weight and age. Contact Finer if the fit changes rather than using force, tape or an unapproved temporary insert.
a simple home-inspection routine
Examine frequently worn jewellery once a month in bright, indirect light. This does not replace professional inspection, but it can identify problems before a stone or component is lost.
stop wearing the piece immediately if:
- a stone moves, rotates, rocks or makes a clicking sound;
- a claw catches on hair, knitwear or fabric when it did not previously;
- a claw appears lifted, flattened, thinned, cracked or out of alignment;
- there is a new gap between a stone and its setting;
- a pavé, halo, channel or eternity stone appears lower, darker or missing;
- the ring is no longer round, the setting appears tilted, or the band is bent;
- a chain has a kink, stretched link or thinning section;
- a clasp, hinge, safety catch, jump ring, earring post or earring back feels loose;
- pearl thread is stretched, frayed, discoloured or visible between pearls;
- enamel, plating or a gemstone appears cracked, chipped, peeling or suddenly cloudy; or
- the piece has sustained a hard knock, crush, fall or chemical exposure.
Place the piece in a padded, closed box and contact Finer. Do not continue wearing it “just for the day”. A setting that is only slightly loose can release a stone without further warning.
Do not use pliers, glue, pins, needles or home tools to tighten, straighten or clean a setting. Glue can conceal damage and contaminate stones and metal, making professional repair more difficult.
cleaning jewellery at home
Before cleaning anything
- Confirm every gemstone, metal, plating and finish in the piece. Care must follow the most delicate component.
- Check the Finer order record, gemstone report or care instructions for disclosed treatments.
- Inspect the piece for loose stones, bent claws, open links, cracks or damaged thread. Do not clean a damaged piece.
- Work over a clean table covered with a soft towel. Use bowls rather than an open sink, and close any nearby drain.
- If the materials or treatments are unknown, wipe the piece gently with a dry, lint-free cloth and contact Finer before doing anything further.
Finer’s approved general method
This method is suitable only for pieces whose gemstone section below specifically allows warm, soapy water.
- Fill a small bowl with lukewarm water. Never use boiling or very hot water.
- Add one or two drops of mild, neutral-pH liquid soap without bleach, acids, abrasives, moisturisers or strong fragrance.
- If the piece is approved for soaking, leave it for no more than five to ten minutes. Do not soak pearls, opal doublets or triplets, glued components, plated pieces, antique pieces, or jewellery with an unknown treatment.
- Use a new, clean, ultra-soft toothbrush reserved only for jewellery. Brush with very light pressure, concentrating on the open underside of durable stones where oils collect. Do not force bristles beneath claws, scrub pearl surfaces, or brush delicate pavé aggressively.
- Rinse in a second bowl of clean lukewarm water. Do not rinse directly over an open drain.
- Blot gently with a clean, lint-free microfibre cloth. Do not use paper towel or a rough household cloth.
- Allow the piece to dry completely on the towel before wearing or storing it. Pearl strands must dry flat so wet thread is not stretched.
Suggested cleaning frequency
- Frequently worn diamond, lab-grown diamond or moissanite jewellery: gently clean every one to two weeks, or when oils visibly reduce brilliance.
- Ruby, sapphire, aquamarine, morganite and other durable gems approved for warm soapy water: clean gently as needed, usually monthly.
- Pearls and other organic or porous materials: wipe after every wear and use only the specific instructions below.
- Occasionally worn jewellery: wipe after wear and inspect before storage. Clean only when needed.
Cleaning more often is not a substitute for professional inspection. If dirt remains compacted beneath a setting, arrange professional cleaning rather than scrubbing harder.
Never use these at home
- ultrasonic cleaners;
- steam cleaners;
- boiling water or sudden temperature changes;
- toothpaste, baking soda, scouring powders or abrasive paste;
- bleach, chlorine, vinegar, lemon juice, acids or household disinfectant;
- ammonia, window cleaner, acetone, alcohol or solvents unless Finer has given written instructions for that exact piece;
- silver dip, metal polish or commercial jewellery dip on gemstone-set, plated, oxidised, enamelled or mixed-material jewellery;
- hard brushes, electric toothbrushes, pins, toothpicks or metal tools;
- a hairdryer, heater or direct intense sunlight for drying; or
- do-it-yourself plating, polishing, stone tightening or scratch removal.
Although professional ultrasonic or steam cleaning may be suitable for some untreated diamonds, rubies and sapphires, it can loosen stones and damage treated, included or delicate gems. Finer does not recommend customer use of these machines. A jeweller should first identify the materials, inspect the setting and choose an appropriate method.
gemstone-specific care
Natural inclusions are part of many gemstones and are not necessarily defects. They can, however, influence toughness and cleaning safety. Treatments such as fracture filling, oiling, dyeing, coating, impregnation, irradiation and surface diffusion may also change the appropriate care method. Follow the report or written disclosure supplied with your piece.
Natural and lab-grown diamonds
Natural and lab-grown diamonds have the same fundamental care requirements. Diamond is the hardest commonly used gemstone, but hardness means resistance to scratching — not immunity from chipping or breaking. Facet junctions, pointed shapes and girdles can be damaged by a sharp blow. Pear, marquise, princess, emerald, radiant and other shapes with exposed points or corners deserve particular protection.
Diamond readily attracts oils, so brilliance can reduce quickly with hand cream, sunscreen and skin contact. For an untreated, secure diamond in gold or platinum, use the approved warm-water and mild-soap method. Clean gently beneath the stone where oils collect. Never scrub a pavé setting aggressively.
Treated diamonds require additional care. Fracture-filled or coated diamonds can be damaged by heat, chemicals, polishing and ultrasonic cleaning. Irradiated or annealed coloured diamonds may require special precautions during repair. Always tell a jeweller about known treatment before any cleaning, resizing, retipping or repair.
Black diamonds may contain extensive inclusions or treatments. Clean them only with mild soap, lukewarm water and a soft brush; do not use ultrasonic or steam cleaning.
Moissanite
Moissanite is hard and generally suitable for frequent wear, but it can still be chipped and its setting can still bend or wear. Oils and soap film may create a dull or rainbow-like surface residue. For a secure piece, use lukewarm water, mild soap and a soft brush. Do not use abrasives to remove persistent film. Contact Finer for professional assessment if ordinary cleaning does not restore the appearance.
Ruby and sapphire
Ruby and sapphire are varieties of corundum and are among the more durable coloured gemstones. Untreated and conventionally heat-treated stones can usually be cleaned safely with warm, soapy water.
Not every ruby or sapphire has the same treatment. Fracture-filled, cavity-filled, dyed, coated or composite stones may be sensitive to heat, chemicals and cleaning solutions. A filled or dyed ruby or sapphire should receive only the care method stated in its documentation; where treatment is uncertain, use a damp soft cloth and contact Finer. Do not use an at-home ultrasonic or steam cleaner.
Emerald
Emerald is relatively hard but commonly contains surface-reaching fractures, many of which are filled with oil, resin or polymer to improve appearance. Heat, chemicals, pressure, ultrasonic vibration and steam can extend fractures or alter the filler.
Remove emerald jewellery before vigorous activity, cooking, cleaning, bathing and exposure to heat or cosmetics. Clean briefly with lukewarm water, a very small amount of mild soap and an ultra-soft brush, using minimal pressure. Do not soak for extended periods. Never use ultrasonic or steam cleaning. Emerald repairs and professional cleaning must be undertaken by someone who understands emerald treatment.
Aquamarine
Aquamarine is a durable member of the beryl family, but it should still be protected from scratching, hard knocks and heat. Clean a secure aquamarine with warm, soapy water and a soft brush. Fractures or liquid inclusions can make ultrasonic and steam cleaning unsafe, so Finer recommends avoiding both at home. Rare fracture-filled aquamarine should receive only gentle warm-soapy-water cleaning.
Morganite
Morganite is also a member of the beryl family. Protect it from impacts and high heat. Oils can make its pale colour look dull, so clean it gently with warm, soapy water and a soft brush. Do not use ultrasonic or steam cleaning at home because hidden fractures, inclusions or rare filling may change its safety.
Tourmaline, including Paraíba-type tourmaline
Tourmaline has fair toughness and can be vulnerable to heat and sudden temperature changes. Some stones contain liquid inclusions, and irradiated colour may be affected by heat or intense light. Clean with warm, soapy water and a soft brush. Never use ultrasonic or steam cleaning. Avoid leaving tourmaline in prolonged direct sunlight or near a heat source.
Opal
Opal has poor-to-fair toughness and can scratch, chip or develop fine fracture lines known as crazing if exposed to high heat, intense light or sudden temperature change. Keep opal away from heaters, hot water, saunas, windowsills and rapid changes between hot and cold environments.
For solid opal, clean briefly with lukewarm soapy water and a very soft cloth or brush. Never use ultrasonic or steam cleaning.
Opal doublets and triplets are layered constructions joined with adhesive. Do not soak them. Wipe with a slightly damp soft cloth and dry immediately. If you do not know whether your opal is solid, doublet, triplet or treated, do not immerse it; contact Finer first.
Pearl
Pearls are organic gems with a soft nacre surface that can be scratched and damaged by acids, perfume, hairspray, cosmetics, perspiration, heat and dehydration.
- Put pearls on last, after all cosmetics and fragrance have dried.
- Take them off first and wipe each pearl with a very soft, clean, slightly damp cloth after every wear.
- Do not spray perfume while wearing pearls.
- Do not use a polishing cloth intended for metal on pearl surfaces.
- Never use ultrasonic, steam, abrasives, jewellery dip or household cleaners.
- Do not soak a pearl strand. If a more thorough clean is needed, contact Finer.
- If pearl thread becomes wet, lay the strand flat on a clean towel and allow it to dry completely before wearing.
- Store pearls separately in a soft, breathable pouch. Do not seal them in an airtight plastic bag for long periods and do not store them with desiccant.
- Have frequently worn pearl strands professionally inspected and restrung approximately once a year, or sooner if thread is frayed, stretched, dirty or visible between pearls.
Pearl rings and bracelets experience more impact and surface contact than pearl earrings or pendants. Wear them more cautiously and avoid daily rough use.
Tanzanite
Tanzanite has fair-to-poor toughness and cleavage, meaning a blow can split the stone. It is better suited to careful wear and protected settings than rough daily activity. Avoid high heat and sudden temperature change. Clean only with warm, soapy water and a very soft brush. Never use ultrasonic or steam cleaning.
Topaz
Topaz is hard but has poor toughness because of cleavage. A sharp impact, pressure or thermal shock can split it. Protect corners and edges and consider pendants or earrings for less-exposed wear. Clean with warm, soapy water. Never use ultrasonic or steam cleaning. Coated “mystic” topaz must be kept away from abrasives and polishing wheels because its surface coating can be removed.
Spinel and alexandrite
Spinel and alexandrite are generally durable, but fractures and treatments may alter cleaning safety. Use warm, soapy water and a soft brush. Avoid high heat and at-home ultrasonic or steam cleaning. Protect alexandrite from hard impacts even though it has good general toughness.
Garnet
Garnet varieties differ in composition and durability. Warm, soapy water and a soft brush are the safest general method. Avoid steam. Do not use ultrasonic cleaning where a stone is fractured, fracture-filled or of uncertain treatment.
Amethyst, citrine and other quartz
Quartz is suitable for jewellery but can scratch or chip through impact. Some amethyst and citrine colours can fade after prolonged heat or intense light. Clean with warm, soapy water and a soft brush. Avoid steam, sudden temperature changes and prolonged display in strong sunlight. Do not use an ultrasonic cleaner if the stone has fractures or an unknown treatment.
Peridot
Peridot is softer than many popular gemstones and is vulnerable to scratching, acids and thermal shock. It is not ideal for rough daily ring wear. Keep it away from household chemicals and prolonged perspiration. Clean only with lukewarm soapy water and a soft brush. Never use ultrasonic or steam cleaning.
Moonstone and other feldspars
Moonstone has poor toughness and may chip or split when struck. Protect it from heat and rough wear. Clean only with warm, soapy water and a soft brush. Never use ultrasonic or steam cleaning.
Turquoise, lapis lazuli, malachite, coral and other porous materials
These materials may be soft, porous, dyed, waxed, impregnated or otherwise treated. Skin oils, perspiration, cosmetics, perfume, acids, heat and cleaning chemicals can alter their colour or surface.
Wipe gently with a slightly damp, soft cloth and dry immediately. Do not soak. Do not use soap unless Finer has approved it for the specific piece. Never use ultrasonic, steam, jewellery dip, acids, alcohol or abrasive polishing products.
Mother-of-pearl
Mother-of-pearl is an organic nacreous material and should be treated similarly to pearl. Keep it away from perfume, cosmetics, acids, heat and abrasion. Wipe with a slightly damp soft cloth, then dry. Do not soak and never use ultrasonic or steam cleaning.
Jade
Jade can be tough, but treated jade may be sensitive to heat, chemicals and ultrasonic cleaning. Use a soft cloth and brief warm-soapy-water cleaning only when treatment information permits. Avoid steam, strong chemicals and prolonged soaking. If the treatment is unknown, contact Finer.
Onyx and other dyed or coated stones
Onyx and many decorative stones may be dyed, coated or impregnated. Clean with a slightly damp soft cloth or brief mild soapy water only when approved. Avoid heat, solvents, acids, ultrasonic and steam cleaning.
Enamel
Fine-jewellery enamel has a glass-like surface. It can chip, crack or scratch if struck or flexed. Keep enamel away from hard impacts, abrasive surfaces, heat and sudden temperature change. Wipe with a slightly damp soft cloth and dry immediately. Do not scrub, polish or use ultrasonic or steam cleaning.
Unknown, antique, inherited or composite jewellery
Do not soak or machine-clean a piece if its gemstones, treatments, adhesives, repairs or metal are unknown. Older jewellery can contain worn settings, soft solder, foil-backed stones, glued components or treatments not visible without examination. Use only a dry, soft cloth and arrange a professional assessment.
precious-metal and finish care
The care of the gemstone always overrides the general metal instructions. A gold ring with pearl, for example, must be cleaned as pearl jewellery rather than as plain gold.
Yellow and rose gold
Gold alloys naturally develop fine scratches and a patina with wear. This is not necessarily a fault; it records contact with daily life. Avoid bleach, chlorine, household cleaners, abrasive compounds and repeated contact with hard surfaces. Plain, unplated gold without sensitive gemstones may be cleaned with the approved warm-water and mild-soap method.
Do not use a metal-polishing cloth on brushed, matte, engraved or intentionally oxidised details. It can brighten high points and permanently change the finish.
White gold and rhodium plating
White gold is a gold alloy with its own natural, slightly warm tone. Many white-gold pieces receive a thin rhodium finish to create a bright, cool-white appearance. Rhodium gradually wears from areas exposed to skin and friction, particularly the underside of rings. The warmer colour becoming visible is normal finish wear and does not mean the gold itself has changed colour.
Replating is an appearance service, not a fixed annual requirement. Timing depends on lifestyle, piece type and personal preference. Finer should inspect the piece before refinishing because polishing and replating may not be suitable for every gemstone or design.
Platinum
Platinum is dense and durable, but it still scratches, dents and develops a soft patina. It is not impact-proof, and platinum claws can still move or wear. Clean plain platinum using the approved mild-soap method, subject to any gemstone restrictions. Professional polishing can restore brightness but should remain occasional because refinishing changes the surface and may remove material.
Sterling silver
Sterling silver naturally tarnishes, especially with humidity, salt air, sulfur-containing materials, cosmetics, chlorine and bleach. Store it clean and dry in a separate anti-tarnish pouch or lined compartment. A silver polishing cloth may be used gently on plain, polished silver, but not on gemstones, plating, oxidised details, engraving, matte texture or enamel.
Do not use silver dip without professional advice. Dips can damage stones and remove deliberate oxidation. Excessive polishing removes metal and softens details.
Gold vermeil, plated metal and black rhodium
Plating is a surface layer and will gradually wear, especially on rings, clasps, edges and areas in contact with skin. Keep plated jewellery dry and away from sweat, cosmetics, perfume, chlorine and chemicals. Wipe gently with a dry soft cloth. Do not soak, scrub or use a polishing cloth, jewellery dip, ultrasonic cleaner or steam cleaner. Replating may be available after assessment.
Matte, brushed, hammered, engraved and oxidised finishes
Specialist finishes evolve with friction. Matte or brushed surfaces can become shinier; high points on oxidised or blackened jewellery may lighten; engraving can soften after repeated polishing. Do not try to recreate a finish with abrasive pads or home tools. Professional refinishing should be limited to occasions when restoration is genuinely wanted.
Professional polishing
Cleaning removes oils and dirt. Polishing or refinishing removes or reshapes a fine layer of metal to reduce scratches. These are not the same service.
Do not polish jewellery on a routine schedule or at every inspection. Full polishing should be carried out only after professional assessment and only a limited number of times during the life of a piece. Frequent polishing can thin bands and claws, soften edges, alter engraving and change intended proportions. Light surface marks and patina are normal characteristics of worn fine jewellery.
care by jewellery type
Engagement rings and other centre-stone rings
High settings and large centre stones receive more leverage when knocked. Remove the ring for sleep, sport, lifting, housework and manual activity. Hold the band rather than the stone when putting it on or taking it off. Inspect the centre setting and surrounding stones monthly at home and professionally every six months. For very high settings, fine pavé, large stones or intensive daily wear, Finer may recommend checks every three to four months.
Pavé, halo and micro-set jewellery
Small stones are held by very small amounts of metal. Avoid pressure, bending, vigorous brushing and repeated rubbing against another ring. Do not use an ultrasonic cleaner at home. A dark-looking stone may be dirty, loose or missing; stop wearing the piece and have it examined rather than probing it.
Eternity rings
Stones continue around the underside of an eternity ring, where they are exposed to desks, handles, gym equipment and gripping pressure. Treat eternity rings as delicate gemstone jewellery, not as plain bands. Remove them for all manual activity and inspect the underside frequently. Resizing may be limited or impossible depending on the design.
Plain wedding bands
Plain gold and platinum bands are durable but still scratch, dent and change shape. Remove them before weights, tools, chemicals and high-impact activity. Minor patina is normal. Deep dents, distortion or a change in fit should be assessed rather than polished repeatedly.
Necklaces and chains
Fasten chains before storage and lay them flat or hang them individually. Keep fine chains away from textured clothing and do not sleep, exercise or shower in them. Never pull a knot tight; place the chain in a secure container and seek help if gentle untangling does not work. Stop wearing a chain with a kink, stretched link, thinning section or clasp problem.
Tennis necklaces and bracelets
Check that the piece moves smoothly without stiff, inverted or twisted links. Inspect every clasp and safety catch before wear. Do not force the piece flat or straighten a kink by hand. Tennis jewellery contains many settings and articulated links, so frequently worn pieces should be professionally inspected every six months.
Pendants and charms
Check the bail, jump ring and chain connection regularly. A heavy pendant can wear a fine chain, while charms can strike one another and abrade metal or stones. Match the chain strength to the pendant and store charms so they do not collide.
Earrings
Check posts, hooks, hinges, screw threads and backs before every wear. Earring backs lose tension and may need adjustment or replacement. Do not force a cross-threaded screw back. Store each pair together in separate soft compartments so posts do not scratch stones or metal.
Bracelets and bangles
Bracelets experience frequent contact with desks and hard surfaces. Inspect clasps, hinges, pins, safety chains and links regularly. Do not force a rigid bangle over the hand or bend it repeatedly unless it was specifically designed to flex. Avoid stacking pieces that strike or scrape one another.
Open and adjustable rings
An open design does not automatically mean the ring can be repeatedly bent to fit different fingers. Repeated flexing causes metal fatigue and can loosen stones. Adjust only in the manner demonstrated by Finer; otherwise arrange professional sizing.
Hollow jewellery
Hollow pieces are lighter but can dent or collapse under pressure. Avoid squeezing, dropping or stacking them against harder jewellery. Dents may not be removable through ordinary polishing and can require specialist repair.
safe storage at home
- Store each piece in its own soft-lined compartment, pouch or box so it cannot rub against another piece.
- Keep diamonds and other hard stones away from softer gemstones, pearls, enamel and polished metal. Gemstones can scratch other gemstones and wear metal.
- Fasten chains and lay them flat or hang them individually to avoid knots.
- Keep earrings together with posts and backs secured, but positioned so posts cannot scratch another item.
- Store jewellery in a cool, dry, stable environment away from direct sunlight, heaters, windowsills and sudden temperature changes.
- Avoid long-term storage in bathrooms, laundries or other humid areas.
- Keep silver in an anti-tarnish pouch or lined box. A suitable desiccant may help silver storage in humid conditions.
- Do not store pearls or opals for long periods in an airtight container with desiccant. Pearls should be kept in a soft, breathable pouch.
- Do not wrap jewellery in tissue or paper, where it may be discarded accidentally or exposed to abrasive or sulfur-containing material.
- Keep jewellery boxes out of obvious, unsecured locations. Maintain photographs, purchase records, gemstone reports and current insurance information separately.
Inspect and gently wipe a piece before long-term storage. Store it only when completely dry. Check stored jewellery periodically rather than leaving it untouched for years.
travelling with jewellery
- Take only the pieces you expect to wear.
- Photograph each item before departure and retain purchase documents, reports and insurer-required valuations.
- Use a discreet travel case with separate padded compartments. Do not place several pieces loose in one pouch.
- Fasten chains and protect posts, stones and clasps from one another.
- Keep valuable jewellery with you or in carry-on baggage; do not place it in checked luggage.
- Use secure accommodation storage when jewellery is not being worn, subject to your insurer’s requirements.
- Do not leave jewellery in bathrooms, beside sinks, wrapped in tissue or loose in handbags.
- Remove jewellery before beaches, pools, sport and unfamiliar manual activities.
- Check every piece when packing, arriving and departing.
Insurance should cover loss, theft and accidental damage; a care guide or craftsmanship warranty is not a substitute. Confirm coverage, territorial limits, excesses, travel requirements and valuation frequency directly with your insurer.
professional preservation schedule
Recommended timing
| Jewellery | Professional inspection |
|---|---|
| Frequently worn engagement ring or gemstone ring | Every 6 months |
| High-set large stone, fine pavé, delicate claws or unusually intensive wear | Every 3–4 months if advised by Finer |
| Other regularly worn gemstone jewellery | Every 12 months |
| Frequently worn tennis bracelet or tennis necklace | Every 6 months |
| Frequently worn pearl strand | Thread checked annually; restring when advised |
| Occasionally worn jewellery | Before an important wear and at least every 12–24 months |
| Any piece after a significant impact, crush, snag or chemical exposure | Immediately, before it is worn again |
An inspection interval is a preventive recommendation, not a guarantee that damage cannot occur between appointments. The correct interval depends on design, stone size, setting style, metal, fit and how the piece is worn.
What a professional inspection should assess
- the security and movement of every gemstone;
- claw thickness, alignment and contact with the stone;
- pavé beads, shared claws, channels, bezels and burnish settings;
- centre-stone seats, galleries, bridges, baskets and shoulders;
- ring roundness, shank thickness, solder joints and signs of impact;
- wear caused by adjacent rings;
- chain links, jump rings, bails and pendant connections;
- clasps, safety catches, hinges, pins, earring posts and backs;
- pearl thread, knots and clasp connections;
- plating, enamel, engraving and specialist finishes; and
- whether cleaning, tightening, retipping, rebuilding, restringing, replating, resizing or other repair is required.
Claws are inspected, not automatically adjusted
Claws should not be tightened or reshaped simply because six months have passed. Unnecessary manipulation can weaken metal. A qualified jeweller should adjust, retip or rebuild a claw only when inspection shows wear, movement or insufficient contact.
Claws and settings are wear components. Friction gradually thins them, and a knock can move them at any time. Preventive inspection reduces risk but cannot eliminate every possibility of stone loss.
Repairs and third-party work
To maintain your Finer warranty, consult Finer before authorising any resizing, repair, polishing, replating, stone tightening, gemstone replacement, alteration or other work on your piece. Work performed without prior consultation may affect Finer’s ability to assess the piece or provide warranty support. This requirement does not limit any rights or remedies available under the Australian Consumer Law.
If urgent work is required while travelling, photograph the piece first, request a written condition report and estimate, and contact Finer where practical before authorising work. Keep all service records and invoices.
if something happens
After an impact or crush
Remove the piece carefully and do not test the stone with pressure. Place it in a closed padded box and contact Finer. Even if it appears normal, a blow may have shifted a setting or started a fracture that is difficult to see.
If a stone becomes loose
Stop wearing the piece immediately. Do not apply glue or attempt to bend the claws. If the stone comes out, store the stone and jewellery separately in small sealed containers within a padded box.
If a chain or clasp fails
Collect every component you can find and store them together. Do not tie the chain, close a jump ring with household pliers or continue wearing it with a temporary connector.
If jewellery contacts chemicals
Remove it as soon as it is safe. Do not neutralise one chemical with another. If the piece contains only durable, nonporous materials and Finer has previously approved water cleaning, rinse it in a bowl of lukewarm clean water and blot dry. If it contains pearls, opal, emerald, turquoise, coral, enamel, plating, adhesive or an unknown treatment, do not experiment; contact Finer with the product name and exposure details.
If a ring is stuck
Do not use tools, cutting equipment or harsh chemicals at home. Elevate and cool the hand if appropriate, then seek help from a jeweller, medical professional or emergency service depending on swelling, pain, colour change or injury. Medical safety takes priority over preserving the ring.
understanding normal change and possible damage
Fine jewellery will not remain visually identical to an unworn piece. The following commonly develop through wear and may require maintenance:
- fine scratches and patina on gold, platinum and silver;
- gradual wear of rhodium, gold plating, black rhodium or oxidised finishes;
- silver tarnish;
- dirt, oil and soap film reducing brilliance;
- gradual thinning of claws, links, bands and clasps;
- stretching or soiling of pearl thread;
- small changes to matte, brushed, hammered or polished finishes;
- wear where two rings or bracelets rub together; and
- changes in fit as the wearer’s body changes.
Sudden stone movement, an opening seam, a broken component, unexplained early failure or any concern about workmanship should be reported to Finer promptly. Do not continue wearing the piece while waiting for assessment.
Whether an issue arises from workmanship, normal wear, accidental damage, inappropriate use or a combination of factors can only be determined after inspection. Nothing in this care guide excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
frequently asked questions
Can I wear my engagement ring every day?
Yes, if its design and gemstone are suited to regular wear — but “every day” should not mean during every activity. Remove it for sleeping, exercise, weights, sport, housework, gardening, swimming, showering, cooking and manual work.
Can I wear my jewellery in the shower?
Finer recommends removing it. Shower products cause build-up, drains create loss risk, and repeated moisture is unsafe for some strings, adhesives, plating and delicate materials.
Can I swim with solid-gold jewellery?
No. Chlorine can damage gold alloys, while cold water and movement increase the risk of loss. Salt, sand and minerals can also abrade or collect in jewellery.
Can I sleep in a necklace or ring?
Finer recommends removing gemstone jewellery and chains before sleep. Snagging, pressure and repeated movement can stretch chains, bend settings and wear claws.
Why does my diamond look cloudy or dull?
Diamonds attract skin oil, lotion and soap film. Gentle cleaning may restore brilliance. If cloudiness remains, or only one stone looks different, arrange an inspection rather than using stronger chemicals.
Can a diamond chip?
Yes. Diamond resists scratching but can chip or fracture after a sharp blow, particularly at an exposed point, corner, girdle or existing inclusion.
Why is my gold or platinum scratched?
Precious metal records contact with harder surfaces and other jewellery. Fine scratches and patina are expected with wear. Deep marks, dents or distortion should be assessed. Frequent polishing is not the solution because polishing removes or reshapes metal.
Why is my white-gold ring becoming warmer in colour?
The rhodium surface finish may be wearing and revealing the natural tone of white gold beneath. This is expected finish wear. Finer can assess whether professional refinishing and replating are suitable.
Should my claws be tightened every six months?
No. They should be inspected every six months on a frequently worn gemstone ring. Adjustment, retipping or rebuilding is performed only when the condition requires it.
Can I use an ultrasonic cleaner at home?
Finer does not recommend it. A machine that is safe for one untreated gemstone may damage another stone, treatment or weakened setting in the same piece. Professional cleaning should follow identification and inspection.
Does professional cleaning remove scratches?
No. Cleaning removes dirt and oils. Polishing or refinishing alters the metal surface to reduce scratches and should be carried out sparingly.
Will following this guide prevent all damage or stone loss?
No care routine can remove every risk. Fine jewellery is exposed to force, friction and gradual wear whenever it is worn. These instructions substantially reduce preventable risk, and regular inspection helps identify developing problems early.
arrange an inspection or ask about your piece
If you notice a change, have had an impact, or are unsure how to clean or store your jewellery, stop wearing the piece and contact Finer.
Please provide:
- your name and order number;
- clear photographs from the top, side and underside;
- when you first noticed the change;
- whether the piece sustained an impact, pressure, chemical exposure or third-party work; and
- details of any previous inspection, resizing, cleaning or repair.
Finer will advise the safest next step and confirm any inspection, shipping or service costs before non-warranty work begins.
Contact Finer
Email client care
WhatsApp +61 482 381 688
Consult Finer before service